CX Consultant

In a nutshell…

Digital has become an unstoppable hurricane changing and disrupting business sectors or complete industries along its way.
We are all online 24/7, buy mobile, pay with a tweet and expect nothing less than a perfect digital experience.
Conversion Talent offers a full range of recruiting, outsourcing and talent development solutions with an unique focus on UX, digital marketing and e-commerce to ensure our clients have access to the right digital talent to get the job done.
Through our network of freelance experts in digital transformation, Conversion Partners, we also cover consultancy in Digital Strategy, Organisation Design, Digital Innovation, Learning and Development.
Today we are looking for a CX Consultant that will  work closely with our biggest clients on important CX projects to facilitate user adoption and to improve the user experience and performance of their digital channels.

Great! What will be my responsibilities? 

  • Work on strategic business solutions and create a roadmap that would bring the customer and user experience of our clients to a new level

  • Detect client’s’ needs and convince c-level management of your vision

  • Keep track on various projects at the same time for our top list clients

  • Work hands-on on various workshops (Customer Journey Mapping, UX workshops, …)

  • You will be the spoc of all the stakeholders involved both internally and externally  and coordinate a team of skilled professionals

  • Optimize and implement internal processes

  • Create case studies and success stories

Nice, but is this me?
  • 3-5 years experience as project manager or a consultant in a digital consultancy firm or a marketing agency

  • In-depth CX/UX knowledge, both on a strategical and hands-on level

  • You are a digital native and an expert in Customer Experience

  • You are a supporter of agile methodologies

  • A transparent and customer oriented attitude

  • A high achiever, a go-getter

  • You are a born coordinator and a great communicator

  • Fluent in Dutch and English. Good level of French is necessary

What’s in it for me?

  • Be on top of the digital marketing industry and work with the top 5 players in each sector

  • A position in an exhilarating fast-growing company & sector within an international structure (Belgium and Spain) where you can make a big impact on the growth of a new business unit.

  • Some facts:

    • From 2 to 25 FTE in 2,5 years time. And we are only about to begin….

    • Nominated Trends Gazelle 2 years in a row

    • Market leader in e-marketing staffing solutions in the Belgian market and expanding into new markets as we speak

    • Exploding digital marketing & e-commerce sector

    • +30 well-known brands as customers: Bol.com, Immoweb, Telenet, Hello Bank, JBC, Mobile Vikings, BNP Paribas Fortis, …

  • Frequent team meetings & team buildings at the Costa Del Sol (Almeria). A fantastic region with the most hours of sun in all Europe…